2Wq_08"> Kindle HD 2nd Generation Tech Support 1-877-690-9305 - Kindle Setup Help

Kindle Not Detected by Computer

If your Kindle is not showing up on PC, while you have connected both that simply means your Kindle is not recognized by computer. Before indulging in troubleshooting first ensure that you are connecting it properly and working with the right framework.

Following let's check out what you need to examine:

The hardware diagnose

Working status: Make sure your computer and kindle both are turned On and working well, that means none of these is frozen stuck or hanged.

Check USB Connection: The USB ports are placed at the back side of the system the front USB ports or USB port on external devices are not capable enough to detect Kindle fire devices sometimes. So it's better to use the back side USB ports of your system to connect kindle with your system.

The software diagnose

Make sure you have required software installed on your systems. For different operating systems you may need to have some special software or add-ons installed for data transferring job

For Mac OS X 10.5 and above versions "The free Android File Transfer application" needs to be installed. Go to android.com/file transfer and learn more about how to follow the instructions.

For Windows XP, "Windows Media Player 11" is required to be installed. You will get the same at https://www.microsoft.com/en-us/download/windows-media-player-details.aspx

For Linux system, an MTP USB driver needs to be installed

Kindle Not Showing up on Windows

After ensuring that your hardware and software are good enough to work further.

  • Restart your computer and kindle both one by one
  • Unplug and connect USB wire again
  • Most probably your system will read the kindle now

Kindle Not showing up on Mac

If your Mac system is not recognizing your connected Kindle device, you may try the following troubleshooting guide:

  • Connect your Kindle to your Mac via USB port.
  • On your device go to settings > Menu > Restart Kindle.
  • Now, when your Kindle restarts, this will be connected as a USB drive in your Mac.

If the problem still exists and your kindle not showing up on Windows or Mac. You may contact the Kindle customer support phone number 1-877-690-9305

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